Privacy Policy

Information We Collect

When you request our services, we collect personal information necessary to perform fee analysis and deliver recommendations. This includes:

• Full name and email address provided through consultation forms
• Banking transaction data you submit for analysis purposes
• Service preferences and selected consultation options
• Communication records related to service delivery

How We Use Your Information

Information collected is used exclusively for:

• Performing requested fee analysis and generating recommendations
• Communicating about your service request and delivering results
• Responding to inquiries and providing customer support
• Improving our analysis methodologies and service quality

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Transaction data submitted for analysis is encrypted during transmission and stored on secure servers with restricted access.

While we strive to protect your information, no method of electronic storage is completely secure. We cannot guarantee absolute security but maintain industry-standard practices.

Data Retention

Transaction data submitted for analysis is retained for the duration necessary to complete your service and provide ongoing support. After service completion, data is retained for 12 months to address any follow-up questions, then securely deleted unless you request earlier removal.

You may request deletion of your data at any time by contacting us at [email protected].

Your Rights

Under Australian privacy law, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent for data processing where consent was the basis
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, contact us using the information provided below.

Cookies and Tracking

Our website uses cookies to remember your cookie consent preference and maintain session state. We do not use tracking cookies for advertising purposes. See our Cookies Policy for detailed information.

Third-Party Services

We do not integrate third-party analytics, advertising networks, or social media tracking on our website. Image content is served via Unsplash CDN, which may have its own privacy practices.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For privacy-related questions or to exercise your data rights, contact us at:

Email: [email protected]
Address: Level 12, 485 La Trobe Street, Melbourne VIC 3000, Australia